Return Policy
We supply high-quality, custom-made gas struts manufactured to order by our trusted factory partners. We stand behind the reliability of every product we offer.
We Don’t Accept Returns For
- Incorrect measurements provided by the customer
- Change of mind
Returns Are Accepted For
- Items that arrive damaged in transit
- Gas struts that fail to operate correctly within 12 months due to a manufacturing fault
How to Make a Claim
If you believe your item qualifies for a return, follow these steps:
1
Contact us within 7 days
Get in touch within 7 days of receiving the item, or within the 12-month warranty period for operational issues.
2
Send photos and a description
Include clear photos of the item and a description of the issue when you contact us.
3
Return for inspection if required
We may request the return of the faulty item for inspection before a refund or replacement is issued.
Get in Touch
Have a question about a return? Contact us directly.